Help & FAQs

Why have I not received a verification email?

Check your spam folder and confirm your email address. Use the resend option on the account page. If it still does not arrive, contact support with your username; never send a password or verification code.

How do I reset my password?

Choose Forgot password on My Account, enter your account email or username, and follow the emailed reset link.

Why is my listing not live?

Drafts are not submitted. Pending submissions await editorial review. Editing a published member page sends it back to review. Contact support if you need clarification about a decision.

Why are Google login or mobile OTP missing?

These methods appear only when configured and enabled. Email/password login remains available. When connecting an existing account to a social provider, sign in to the existing account first.

Can I change my public username?

Self-service public username changes are not available in this release. Contact support to discuss a change and its effect on links.

How many pages can I create?

Your current page allowance appears in My Account. Allowances can vary by account type or administrator setting.

Does paying make my listing verified?

No. Visibility and verification are separate. See our Verification Policy.

How do I delete my account?

Email support@infoadvise.com with the subject “Delete my InfoAdvise account”, your username and any associated page URLs. We will verify ownership and handle the request under our Privacy Policy.